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FAQ

Check the FAQs for all the information about tickets, VIP packages, cashless wristbands, and available services during the festival.

If I purchase one of the VIP Experience packages, is the concert ticket included?


No, the ticket is not included. It must be purchased separately through the official ticketing channels.

Are VIP packages refundable


No, VIP packages are non-refundable. We recommend checking all details and availability carefully before completing your purchase. In the event of event cancellation, specific refund instructions will be provided.

Can I request a refund of the remaining credit on the wristband?


Yes, you can request a refund of any unused credit at the end of the event. Refund instructions will be provided on the official website and app in the days following the festival.

Is it possible to collect the wristband in advance?


Yes, a pickup point will be available in the city in the days leading up to the event (details will be announced soon on the official website). Alternatively, you can collect your wristband at the entrance on the day of the concert.

Is the QR Bangle wristband required to purchase food and drinks?


No, it is not mandatory, but it is highly recommended. The QR Bangle allows you to skip the lines at the cashier and pay quickly and securely at all food & beverage points.

If I’ve already purchased a ticket, can I buy a VIP package later?


Yes, as long as availability lasts. VIP packages are limited and assigned on a numbered basis, so we recommend securing yours as soon as possible.

Does the Golden Pit package include a reserved bar open before the concert starts?


Yes, the Golden Pit package includes access to a reserved bar that is active both before the concert begins and throughout the event. It’s designed to offer greater comfort and faster service for all Golden Pit ticket holders.

If I purchase the QR Bangle rechargeable wristband, can I top it up during the concert?


Yes, you can top it up at any time during the event. Dedicated top-up points will be available throughout the food & beverage area to help you avoid queues and keep enjoying the festival without interruptions.

WHAT TIME DOES THE FESTIVAL START?

(Ippodromo delle Capannelle) The Festival usually starts at 7.30 pm, doors open at 6.30 p.m, with some exceptions depending on the event. Please visit our website to check on the exact timing www.rockinroma.com The Rock in Roma Village is always open on shows days until 2.00 am.

WHAT TIME DOES IT END?

(Ippodromo delle Capannelle) The Festival usually ends around 12:30 am. In case of aftershow or dj set it ends around 3.00 am. The Rock in Roma Village is always open on shows days until 2.00 am.

WILL THERE BE A LOST & FOUND? (LOST KEYS, CELL PHONES, ETC.)?

(Ippodromo delle Capannelle) Yes, there is a the Lost&Found corner near the main entrance, ask our security staff.

WHERE I CAN FIND WATER? AND HOW MUCH DOES IT COST?

Water is available in all the bars inside the Village and a bottle costs 2 €.

I’M A PRESS AGENT. WHO DO I ARRANGE A PRESS PASS THROUGH?

Accreditation can be requested at the following email adress: [email protected] Only requests confirmed by the Press Office will allow entrance.

GETTING HERE. WHERE CAN I FIND INFORMATION?

Here Venues

ARE THERE PARKING LOTS?

There are parking facilities close to the Venue and around the Ippodromo delle Capannelle.

WHICH ARE THE NEAREST HOTELS?

(Ippodromo delle Capannelle) The Hotels located close to the venue or suggested by the Festival organisation are: Hotel & Resort Sheraton Golf Parco de’ Medici http://www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=931 Appia Park Hotel http://www.appiaparkhotel.it/

WHERE CAN I BUY TICKETS FOR THE FESTIVAL?

Tickets can be purchased through the following circuits: Rockinroma.com, Ticketone, Box Office Lazio, Ticketmaster Tickets will always be available at the venue point ticket, open during show days, from 6 p.m.

WHAT HAPPENS IF I BUY MY TICKET FROM AN UNAUTHORIZED TICKETING COMPANY, WEBSITE OR FROM AN INDIVIDUAL AND IT TURNS OUT TO BE FAKE?

The Festival organization cannot guarantee the authenticity of tickets which have not be bought at official sale points. Fake tickets do not give access to the venue and to the event.

WHAT HAPPENS IF I LOSE MY TICKET?

The Festival organization cannot accept responsibility for the loss or theft of tickets. New tickets must be bought eventually.

IS IT POSSIBLE TO USE TICKETS OF THE ROCK IN ROMA FESTIVAL OR ITS NAME / BRAND TO PROMOTE A WEBSITE/PRODUCT/EVENT?

No. The Rock in Roma trademarks, intellectual property, tickets and wristbands CANNOT be used for advertising, promotion or any commercial purpose. The only exception is for the Festival’s official sponsors who need a formal authorization from the Festival’s Producers.

IN WHICH CASES AM I ENTITLED OR NOT ENTITLED TO A REFUND? IN THE CASE OF CANCELLATION OF THE CONCERT HOW CAN I GET REFUNDED?

No. The Rock in Roma trademarks, intellectual property, tickets and wristbands CANNOT be used for advertising, promotion or any commercial purpose. The only exception is for the Festival’s official sponsors who need a formal authorization from the Festival’s Producers.

IS THERE A SPECIAL PRICE FOR CHILDREN THAT COME AT THE FESTIVAL?

Up to 6 years old children’s entrance to the Festival is free. From 7 years old children pay full price ticket.

WHERE CAN DISABLE PEOPLE BUY TICKETS FOR THE SHOWS?

You can purchase tickets for the disabled writing to [email protected]. Those who buy from outside the Lazio can book the ticket by filling out the form at http://www.boxofficelazio.it/diversamente-abili/ The cost of the ticket varies depending on the concert + d.p. As required under the regulations governing the sector, with that title have access to a restricted area and designed specifically for their needs, accessible via a private entrance, and the differently abled, owner of the same ticket, which a carer. To avoid misunderstandings, we would like to clarify that the holder of the ticket is a disability and not his companion, because in order to make the purchase you must present a certificate of 100% disability with the right to accompany you.

IS THERE A CLOAKROOM AREA ON SITE?

(Ippodromo delle Capannelle) Yes next to the main entrance.

CAN I TAKE FOOD AND DRINKS INSIDE THE VENUE?

Yes you can take food in but no drinks (except for water bottles with cap off).

CAN I BUY CIGARETTES ON SITE?

(Ippodromo delle Capannelle) Yes there is an area where you can buy cigarettes inside the Village. Cigarettes will not be sold to people under the age of 18

HOW CAN I RESERVE A STAND ON THE FESTIVAL SITE?

You can email to [email protected] six month before the beginning of the Festival to ask for the procedure.

WHERE IS THE MEDICAL TEAM OF THE FESTIVAL LOCATED?

There are two ambulances one next to the main entrance and another one on the left hand side of the stage. There is also an infirmary near the main entrance that you can find on the Festival map.

HOW CAN I GET INFORMATION ABOUT THE TIMETABLE OF THE CONCERTS?

There are two ambulances one next to the main entrance and another one on the left hand side of the stage. There is also an infirmary near the main entrance that you can find on the Festival map.

WHAT IS THE BEST WAY TO GET UPDATED INFORMATION ABOUT POSSIBLE CHANGES IN THE PROGRAMME?

We recommend to visit the festival website www.rockinroma.com if you’ve purchased tickets for a concert or event. You can also subscribe to the mailing list to get updated information.

WHERE DO I THROW AWAY MY RUBBISH IN THE RIR VILLAGE? IS THERE ANY RECYCLING SYSTEM?

Yes there is a recycling system, there are different litter baskets for paper, plastic, glass and organic. It’s important to go over the instruction set on the baskets. Please respect nature!

ARE THERE MERCHANDISING POINTS OF SALE?

Yes, there are several merchandising points of sale: next to the main entrance, inside the Village and in the Stage Arena.

WHERE IS LOCATED THE RESERVED AREA FOR DISABLED PEOPLE?

There is a special area for disabled people next to the stage. You can find it on the Festival map. Only the disabled and his helper can access this area.

IN CASE OF A SERIOUS PROBLEM WHO CAN I REFER TO?

If you incur in any serious problem you can talk to the security or to someone from the Festival staff. They will do everything within their power to help you solve the problem.

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